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Technical Claims Executive
Job Posted: 2 hours ago
Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: Newmarket
Expire in: a month
Job Description
Technical Claims Executive Location: Hybrid (office in East Anglia region)
Salary: £40,000 – £50,000
Working Hours: Full time (35 hours) or part time considered (minimum 28 hours)
The Company A respected and well-established commercial insurance specialist is looking to strengthen its Claims function with a highly capable Technical Claims Executive. Known for delivering a personalised, expert service, this organisation supports a broad portfolio of commercial clients and partners, operating with a strong reputation for professionalism, integrity and customer value.
The Role In this senior technical role, you will act as the expert within the Claims team, managing complex losses across multiple classes of insurance. Reporting into senior leadership, you will support the Claims Manager, lead client review meetings, and drive improvements to claims processes and customer outcomes.
This is a hybrid role based from an East Anglia office, with occasional travel to a second regional office as required.
Key Responsibilities
Managing claims from first notification to closure, including large and complex commercial losses
Acting as a referral point for technical claims enquiries across the business
Preparing and leading claims review meetings with clients, including relevant reporting
Supporting the Claims Manager with workload management and technical oversight
Identifying opportunities to enhance claims handling processes and customer service
Maintaining accurate electronic files and task management on Acturis
Building and managing strong relationships with clients, insurers, loss adjusters and suppliers
Keeping up to date with market developments and attending industry/networking events
Supporting wider business activity as required
Experience & Qualifications Essential:
Proven experience handling large and complex claims across all major commercial insurance classes
Strong track record of leading client claims review meetings
Ability to build and maintain relationships with internal and external stakeholders
Cert CII qualified
GCSEs including Maths & English (Grade C/4+)
Strong communication skills – verbal, written and face-to-face
Excellent organisation, prioritisation and problem-solving skills
High attention to detail and a proactive approach
Confident user of MS Office
Desirable:
Previous experience using Acturis
Dip CII or equivalent knowledge/experience
You will be collaborative, client-focused, technically strong and able to inspire confidence within the team. A natural coach and problem-solver, you demonstrate professionalism, empathy and an ongoing commitment to continuous improvement.
Remuneration & Benefits
£40,000 – £50,000 salary (FTE), depending on experience
34 days holiday (including bank holidays)
Financial support for professional qualifications
Regular wellbeing workshops
Shopping discounts platform
Online training resources
Free on-site parking
Company pension scheme
Subject to probation/eligibility:
Flexible hybrid working
Group life insurance
Private medical insurance
Enhanced sick pay
Enhanced maternity pay
Why This Role? This is an excellent opportunity for a technical claims specialist to step into a senior, influential position where your expertise will shape client outcomes, improve internal processes, and support the ongoing development of the Claims function. If you enjoy complexity, variety, and client interaction, this role offers the autonomy and recognition you’re looking for.
Job Reference 2297Before You Apply
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