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Technical Customer Services Engineer – Mechanical Engineering – Onsite Hertfordshire – Global Leader
Job Posted: a month ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Kings Langley
Expire in: a day
Job Description
Our client is a globally respected mechanical engineering leader, delivering precision‑engineered components and mission‑critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high‑tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.
What We’re Looking For
Mechanical engineering background (HNC/HND, apprenticeship or equivalent)
Strong understanding of engineering principles and how systems operate
Technically curious, with a structured approach to problem solving
Confident communicator, able to translate technical detail into clear solutions
Highly organised with strong attention to detail
Commercial awareness or interest in developing in this area
The Opportunity
This is a rare opportunity to join a globally recognised, premium engineering solutions provider operating across high-spec, safety-critical industries.
Following a strategic investment in its UK operation, the business is strengthening its technical capability — creating an opportunity for a technically strong individual to step into a customer-facing, solution-led engineering role.
You’ll be positioned at the heart of the customer journey, working on technically interesting applications and directly influencing the solutions delivered.
The Role
You will act as the first point of contact for technical enquiries, taking ownership of incoming customer requirements - from initial triage and technical assessment through to solution definition and quotation. The focus is on quality of engagement, technical accuracy, and providing consultative, solution-led support across a varied and complex product range.
You’ll work closely with internal teams and field sales, ensuring customer needs are understood and translated into the right engineering outcomes.
Key Responsibilities
Technical Enquiry Management
Triage and assess incoming technical enquiries, ensuring accurate prioritisation
Conduct first-line technical evaluation of customer requirements
Determine the most appropriate solution pathway based on application needs
Solution Development & Quotation
Develop technically robust, customer-focused quotations
Validate technical specifications, configurations and application details
Ensure all outputs align with engineering standards and best practice
Customer & Stakeholder Support
Provide clear, solution-focused technical guidance to customers and internal teams
Support field sales with technical input on opportunities and projects
Act as a key point of contact for technical queries across the business
Commercial Awareness
Identify upsell and cross-sell opportunities from inbound demand
Analyse customer requirements and purchasing patterns to add value
Contribute to overall sales performance through a solution-led approach
Problem Solving & Continuous Improvement
Support resolution of complex technical challenges
Work with engineering and specialist teams where required
Contribute to improving technical processes, tools and ways of working
Cross-Functional Collaboration
Work closely with Customer Excellence, Internal Sales and Engineering teams
Support Fabrication, Assembly and Build requirements where needed
Contribute to team-wide support during peak demand or resource gaps
Why This Role?
Move into a consultative, customer-facing engineering position
Work with high-quality, precision-engineered systems and components
Exposure to a wide variety of technical applications and industries
Clear progression into senior technical, project or commercial roles
Join a business investing in capability, quality and long-term growth
This role is ideal for an engineer looking to move beyond purely technical work into a more commercially aware, customer-focused role without losing technical depth.
Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your searchBefore You Apply
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