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Technical Customer Support Manager
Job Posted: 7 days ago
Salary: £ 60,000 - 70,000 / Annum
Job Type: Permanent
Location: Abingdon, Oxfordshire
Expire in: 20 days
Job Description
Selexa Group are partnered with a leading technology client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.
The Opportunity:
The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure products are maintained to specified standards. You will have led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems...
Key Responsibilities:
* Manage, coach and develop the Customer Support engineer team (currently 6 people)
* Provide technical support and guidance to the team in the field
* Manage the resolution of faults on Infinitesima products at customer sites and in-house
* Manage and plan the installation, & maintenance of products at customer sites and in-house
* Monitor the performance and up-time of all company products
* Work with Engineering and Production to determine the root cause of faults and implement reliability improvements.
* Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice)
Skills & Experience:
* Bachelor’s Degree in physical sciences, engineering discipline or equivalent experience
* Minimum 5 years relevant experience
* Experience in field service, technical support and CRM systems
* Experience of mechanical, electronic and optical systems
* Quality management system experience
* Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems
Benefits:
* £(phone number removed) (depending on experience)
* 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share schemeBefore You Apply
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