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Technical Helpdesk Analyst - ITIL/Telecom Support
Job Posted: 2 hours ago
Salary: £ 200 - 250 / Day
Job Type: Contract
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Helpdesk Technical Support 🖥️
✨ Contract Opportunity ✨
🌍 City Centre, Manchester (2 days onsite) 🏙️
💰 Competitive Daily Rates: £200 - £250 (inside IR35 via umbrella) 💼
📅 Contract Length: 6 months
🌟 Join a high-performing team. Your Role: 🌟
🤝 You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales.
💪 Your responsibilities: 💪
✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
✅ Proactively triage and analyse issues to the highest standard, in line with key metrics.
✅ Monitor and manage events, alerts, and alarms, ensuring prompt resolution within SLAs.
✅ Nurture strong internal and external relationships, delivering the best possible service to our client and customers.
✅ Contribute to problem management, raising, and managing problem cases to resolution.
✅ Maintain and update the Knowledge Base articles to support the team and ensure the sustainability of the squad and chapter.
🚀 What you bring to the table: 🚀
✔️ Telecommunication industy background.
✔️ Proactive approach in identifying and recommending process improvements.
✔️ Strong understanding of Event Management and ability to effectively prioritise and categorise events.
✔️ Proficiency in incident and problem management, change management, and release & deployment management.
✔️ Familiarity with service catalogues, SLAs, FAQs, and user guides.
✔️ Desire to continuously develop and master ITIL fundamentals and Agile methodologies.
🌟 Perks of the role: 🌟
🌿 Hybrid working model, granting you the flexibility to work both remotely and in our client's City Centre office.
🚉 Convenient location just a 9-minute walk from Deansgate train station and Deansgate-Castlefield tram station.
💼 Don't miss this exciting opportunity to join 👬their dynamic helpdesk team! 💼
📧 To apply, please submit your updated CV today. 📧
🔍 Explore new horizons and be part of a team that values your expertise! 🔍
⚠️ Apply now! The position won't be available for long. ⚠️ - please note, only successful candidates will be contacted.
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