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Technical Manager
Job Posted: 2 days ago
Salary: £ 65,000 - 72,000 / Annum
Job Type: Permanent
Location: Rugby, Warwickshire
Expire in: a month
Job Description
Head of Configuration Services
Location: Rugby (Onsite Working)
Salary: £65,000 - £72,000 + 10% bonus
Type: Full-Time, Permanent
A leading technology services provider is hiring a Head of Configuration Services to lead a business-critical division responsible for delivering enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment.
Key Responsibilities
Lead and mentor a team of Transition and Enterprise Technicians (all CCNA accredited)
Act as a technical authority for customer tours, solution presentations, and internal stakeholders
Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects
Drive innovation through automation, scripting, and emerging technologies (AI, RPA)
Collaborate with Solutions Architects and technical leaders to align services with client needs
Monitor industry trends to ensure services remain competitive and future-ready
Support team development through certifications, training, and career progression
Candidate Profile
Essential
Proven experience in data centre infrastructure, networking, and pre-staging environments
Hands-on expertise with imaging technologies and deployment methodologies (e.g., Autopilot, SCCM)
Strong leadership and people management capabilities
Skilled in rack building, equipment configuration, and network advisory
Confident in customer-facing engagements and technical presentations
Experience creating and managing Statements of Work (SOWs) and governance processes
Self-motivated, proactive, and committed to long-term growth within the organisation
Desirable
Industry certifications such as CCNA, CCNP, or CCIE
Experience with automation tools, scripting (e.g., PowerShell, C#), or emerging technologies (AI, RPA)
Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
Exposure to working in an IT reseller or enterprise service delivery environment
Ability to stay ahead of industry trends and contribute to service innovation
Role Focus
50% Technical Leadership: Infrastructure, networking, automation, and service innovation
50% Strategic & People Leadership: Team development, governance, customer engagement
This is a high-impact leadership opportunity within a growing and strategically important division. The role offers the chance to shape technical service delivery, lead a skilled team, and contribute directly to the success of enterprise-scale infrastructure and deployment projects. With a strong focus on innovation, customer engagement, and operational excellence, this position is ideal for someone looking to make a meaningful contribution and grow within a forward-thinking organisation.
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