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Technical Service Specialsit
Job Posted: 3 days ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Brentwood, Essex
Expire in: 25 days
Job Description
I am supporting a client based in Essex, who are seeking a new Technical Service Specialist to join their expanding team on a hybrid/remote basis.
Salary - £35,000-£45,000 DOE
You must have a full UK driving license, and have access to you own vehicle due to potential travel when support is needed.
You will be expected to support the management of the Service Partners, and installers across the south of the UK.
You MUST have knowledge/experience working on water heaters or boilers, so must have an engineering background.
The role:
* Achieve service excellence across the product range through in-depth technical knowledge and awareness of all products.
* Partnering with Service Partner Engineers in delivering training and upskilling activities.
* Deliver onsite training to Service Partners and installers on installing, commissioning, servicing and repairing Ariston UK Ltd products.
* Attending technical escalation visits to resolve and customer complaints.
* Support National Service Manager with Service Partner compliance, ensuring all documentation and certification is up to date.
* Support National Service Manager with Service Partner Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
* Support with complex installation or commissioning activities, ensuring products are installed to manufacturer's instructions.
* Support in attending emergency breakdown jobs, where there is no Service Partner availability.
* Support in technical escalations, due to continued product failure or on Group technical request.
* Carry out onsite safety and compliance audits and technical sales support to Area Sales ManagersBefore You Apply
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