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Technical Services Manager
Job Posted: 3 days ago
Salary: £ 50,000 - 70,000 / Annum
Job Type: Permanent
Location: London
Expire in: 25 days
Job Description
About the Role
We’re looking for a Microsoft Collaboration & Security Specialist to lead the secure configuration and optimisation of Microsoft Teams, Intune, Azure AD, Exchange, and collaboration endpoints. This role includes strategic input, hands-on delivery, technical mentorship, and ownership of security and compliance across hybrid environments. You'll work with enterprise clients, vendors, and internal stakeholders to ensure services are scalable, resilient, and audit-ready.
Key Responsibilities
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Act as the technical authority for Microsoft Teams, Teams Rooms, and Skype for Business.
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Configure and manage Intune policies for device compliance and application deployment.
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Deploy and maintain Windows Autopilot provisioning for secure endpoints.
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Manage lifecycle of Privileged Access Workstations (PAWs) and FIDO2 token policies.
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Oversee Azure AD and Entra ID identity governance and conditional access.
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Apply and monitor compliance aligned to UK government security classifications.
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Administer Microsoft Defender and Microsoft Security Centre for threat management.
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Coordinate firmware/OS updates, infrastructure changes, and beta deployments.
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Maintain CMDB accuracy and track device lifecycles.
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Lead technical change control, including approvals and rollback strategies.
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Run quarterly compliance audits and oversee remediation efforts.
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Act as senior technical escalation point for incidents and service interruptions.
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Provide mentorship to Field Engineering and Service Desk personnel.
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Develop and maintain performance dashboards (SLA/KPI reporting).
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Conduct root cause analyses and lead service improvement reviews.
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Host service roadmap and technical review meetings with internal teams and clients.
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Collaborate with vendors including Microsoft, HP/Poly, and Samsung on solution alignment.
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Track vendor product roadmaps and plan rollout timelines.
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Define and manage AV room classification standards and hardware catalogues.
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Maintain documentation including device-build guides and technical standards.
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Coordinate and report on proof-of-concept (POC) testing and validation.
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Deliver end-user and internal training for new tools and policies.
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Plan and support business continuity and disaster recovery testing.
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Translate policy and compliance guidelines into operational technical controls.
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Operate within a SIAM framework for incidents, service requests, and change management.
Skills & Experience
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Deep expertise in Microsoft 365, Teams, Intune, Autopilot, Azure AD, and Exchange.
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Strong understanding of endpoint security, compliance, and identity governance.
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Experience mentoring technical staff and leading escalations.
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Knowledge of AV and collaboration tools including HP/Poly and Microsoft-certified devices.
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Familiarity with UK government security frameworks and ITIL or SIAM practicesBefore You Apply
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