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Technical Services Manager
Job Posted: 8 days ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Stroud, Gloucestershire
Expire in: 20 days
Job Description
Technical Services Manager
£45,000–£50,000 | Based in Stroud, Gloucestershire | Multi-site travel required
Overview
A growing technology services company is seeking an experienced Technical Services Manager to lead its technical support function across multiple locations. This hands-on leadership role is responsible for the delivery of high-quality IT services and projects, ensuring excellent support for both internal stakeholders and a broad client base. The position is primarily office-based with regular travel to regional sites and occasional visits to customer locations or project meetings.
If you are a results-driven leader with a solid background in technical team management and IT project delivery—this could be your next career step.
Key Responsibilities
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Service Operations: Manage the day-to-day activities of the technical support team, ensuring timely resolution of service requests and adherence to customer SLAs.
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Team Leadership: Mentor, guide, and support the development of the technical support team, driving performance and continuous improvement.
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Customer Engagement: Lead regular service reviews to evaluate performance, address concerns, and identify opportunities for improvement.
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Issue Resolution: Take ownership of complaint management, ensuring swift and satisfactory outcomes to maintain high levels of customer satisfaction.
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Reporting: Deliver regular performance updates to senior leadership, providing insight into service metrics, project status, and operational risks.
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System Integrity: Oversee system maintenance, upgrades, and compliance with cybersecurity best practices to ensure reliable and secure IT infrastructure.
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Project Delivery: Manage and execute a range of IT projects including migrations, system rollouts, and technology upgrades, ensuring on-time, on-budget completion.
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Stakeholder Collaboration: Work closely with other departments and external partners to identify and implement fit-for-purpose IT solutions.
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Quality Control: Ensure rigorous testing and quality assurance processes are followed before deployment of all technology solutions.
The Organisation
A well-established and respected technology solutions provider offering connectivity, communications, mobile, and IT services to over 5,000 clients. The company prides itself on a practical, customer-first approach and a supportive internal culture. With a team of 60 professionals, they are committed to delivering technical excellence and approachable service.
Benefits
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Daily complimentary breakfast and fresh fruit
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25 days’ annual leave plus birthday off and bank holidays
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Private medical cover after 1 year of service
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Access to PerkBox discounts and wellness app
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Annual flu vaccinations
Ideal Candidate Profile
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Experience: Minimum 3 years in technical support or IT service management, ideally within an MSP or similar fast-paced environment.
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Leadership: Demonstrated ability to lead and inspire a technical team, with strong communication and mentoring skills.
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Customer Focus: A detail-oriented and service-driven approach with the ability to build strong client relationships.
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Project Skills: Solid background in IT project management and vendor coordination.
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Technical Know-How: Good understanding of IT infrastructure, network management, and cybersecurity standards.
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Analytical Mindset: Strong problem-solving capabilities, with the ability to assess complex issues and implement practical solutions.
Interested? Ready to take the next step in your IT career?
Are you a tech-savvy problem solver with a flair for cloud systems, Microsoft 365, and network infrastructure? Whether you're a skilled I.T. Support Engineer ready to step up or a Senior Engineer looking for broader hands-on experience, we want to hear from you.
Send your CV to the G Force Recruitment team via CV Library. One of our specialist consultants will be in touch shortly.
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Looking for your next career move? Join a top company hiring Technical Services Manager job near me in Stroud, Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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