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Technical Services Manager
Job Posted: 11 hours ago
Salary: £ 60,000 - 80,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
We’re seeking a highly skilled Microsoft Collaboration Technical Specialist to act as a technical authority for Microsoft Teams, Teams Rooms, Intune, HP Poly collaboration hardware, and the broader Microsoft 365 ecosystem. This is a key position for a confident, proactive expert who can provide end-to-end technical leadership across service design, deployment, security, and support within an enterprise-grade, multi-vendor environment.
You’ll lead by example, guiding internal support teams, advising clients on service enhancements, and ensuring compliance with UK government classifications and cybersecurity frameworks. This is a fantastic opportunity to work on enterprise collaboration infrastructure and help shape a secure, modern workplace.
Key Responsibilities:
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Act as SME and escalation lead for Teams Rooms, Teams Phone, PAWs, and AV/VC infrastructure.
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Manage lifecycle and standards for Privileged Access Workstations (PAWs), including secure configuration and FIDO2 policies.
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Configure and maintain Microsoft Intune, Autopilot, and Azure AD / Entra ID solutions, ensuring device compliance and endpoint health.
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Lead change management processes (CMDB, rollback, approval workflows) and maintain configuration standards.
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Oversee firmware rollouts, software upgrades, and infrastructure evaluations.
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