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Technical Services Manager
Job Posted: 20 hours ago
Salary: £ 60,000 - 65,000 / Annum
Job Type: Permanent
Location: Dartford, Kent
Expire in: a month
Job Description
Job Title: Technical Services Manager
Location: North Kent – with travel across regional portfolio
Salary: £60,000 – £65,000 + benefits + package bonus
Sector: Facilities / Property / Retail
Type: Full-Time, Permanent
The Role
We’re seeking an experienced Technical Services Manager to join a leading property services team.
You’ll act as the subject-matter expert (SME) across a mixed commercial & retail portfolio, ensuring technical standards, compliance, and governance are delivered consistently through CAFM and audit systems.
You’ll play a key role in:
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Operational excellence: driving KPIs, auditing FM partners, and ensuring quality assurance for audit purposes.
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Voids & acquisitions: overseeing void governance, supporting new site acquisitions, disposals, and contract reviews.
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Stakeholder engagement: partnering with clients, operations managers, and FM service partners to deliver a proactive, responsive service.
Key Responsibilities
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Audit and monitor FM operational standards, ensuring delivery against KPIs and SLAs.
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Provide technical guidance to Operations Managers and support performance/dispute resolution.
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Manage and oversee CAFM & compliance platforms, producing evidence-based reporting.
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Ensure governance and adherence to void management processes across the portfolio.
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Support acquisitions, disposals, and development projects to ensure seamless mobilisation.
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Collaborate closely with FM service partners to drive value, best practice, and service innovation.
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Ensure all policies, processes, and procedures meet H&S, statutory compliance, and quality assurance standards.
About You
Essential
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Proven experience in technical FM across retail or commercial environments (essential-retail exposure required).
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Strong knowledge of hard & soft services, CAFM & compliance systems.
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Excellent stakeholder engagement, relationship management, and influencing skills.
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Analytical, methodical problem-solver with the ability to work under pressure and to tight deadlines.
Desirable
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FM-related qualification (e.g. IWFM, NEBOSH, RICS Service Charge).
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Industry trade qualifiation or degree City Guilds Electrical or Mechanical or HNC/HND
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Experience driving automation, technology, or ESG initiatives.
Package
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Competitive salary £60,000–£65,000 + benefits + package + bonus
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Opportunity to influence change across a dynamic, multi-site portfolio.
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Career progression in a collaborative, forward-thinking environment.
This is a rare chance for an experienced TSM to lead a monumental retail portfolio for a leading real estate property provider, driving operational excellence, technical compliance, and strategic improvements across a high-profile estate.
Be at the forefront of innovation in retail FM while shaping future sustainability initiatives and delivering exceptional service standards.
Apply now for a confidential conversation about this outstanding opportunityBefore You Apply
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