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Technical Support Advisor

Job Posted: 8 days ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Mansfield

Expire in: 20 days

Job Description

Looking for a technical support role within a small, close-knit team?

This position sits within a central support function, helping to monitor and support a UK-wide fleet of energy units used on construction sites, infrastructure projects, and events. You’ll be handling incoming faults, following set procedures to troubleshoot issues, and helping keep systems running efficiently. Some problems can be resolved remotely, while others will need to be escalated to engineers in the field.

What’s on offer

 £27,000 - £30,000 basic salary, depending on experience

Monday to Friday, 40 hours per week

Fixed shift pattern: either 07:00 - 15:00 or 09:00 - 17:00

25 days holiday plus bank holidays

Full onboarding and clear internal procedures

Longer-term progression into engineering or build-based roles for the right person

What you’ll be doing

 Handling inbound fault calls from users experiencing system issues

Following internal SOPs to troubleshoot and work through fixes

Recording and managing cases through Salesforce

Monitoring system status and performance via platforms such as Victron

Escalating problems to engineers where a remote resolution is not possible

Arranging planned maintenance visits

Extracting system data to support reporting and performance tracking

You’ll be based in the company’s control hub, working as part of a small, close-knit technical support team.

About the company
 This is a UK-based business that designs, builds and operates clean power systems for off-grid, high-demand environments. They manage their own fleet of units, operate a central control room, and handle first-line fault diagnosis through their internal support team. It is a well-run and growing operation, and a good fit for someone who enjoys structured processes, problem solving, and working in a technical support environment.

What you’ll need

 Previous experience in technical support, helpdesk, or a call centre environment

A confident and professional telephone manner

Ability to follow troubleshooting steps and work through issues in a logical way

Good general technical understanding - you do not need to be an engineer, but you should be comfortable working through systems and faults

Experience with Salesforce or another CRM would be useful

Candidates from broadband, telecoms, utilities, or smart energy support backgrounds are likely to be a strong fit

Next steps
 If it sounds like the sort of role you’d be interested in, send over your CV. It does not need to be perfectly polished. Every application will receive a response

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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