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Technical Support Advisor

Job Posted: 5 hours ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Lower Cam, Gloucestershire

Expire in: a month

Job Description

Technical Support Advisor (1st Line)
Dursley
£28,000 + bonus

A provider of software solutions, is looking for a Technical Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Own transport is required due to the location of the office!

BENEFITS

  * Annual profit share bonus

  * Health benefits

  * As an Investor in People, our client commits to improve and progress their employees.

  * 25 days annual leave (plus bank holidays)

  * Good pension and healthcare schemes

  * Predominantly working Mon-Fri 9am-6pm

RESPONSIBILITIES

As a Technical Support Advisor your key duties will include:

  * Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions

  * Identifying, diagnosing, and resolving software-related problems and technical issues

  * Assisting clients with the installation and initial configuration of software products

  * Keeping up-to-date with the latest software updates and features, sharing knowledge with clients

  * Escalating complex issues to the 2nd Line Support teams

  * Offering basic training to clients on using the software effectively

  * Maintaining accurate records of client interactions, technical issues, and resolutions

  * Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Technical Support Advisor, you must have:

  * Previous experience within a Technical Support role

  * Excellent problem-solving and analytical skills

  * The ability to communicate effectively, both written and verbal

  * Self-motivated with a positive attitude

  * Able to work under pressure whilst maintaining quality and attention to detail

  * A full driving licence and access to own vehicle

NEXT STEPS

If you’re interested in becoming a Technical Support Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Technical Support Advisor job near me in Lower Cam, Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!