Hiring Now: Technical Support Advisor Near You – Apply Today!
Your Next Technical Support Advisor Job Starts Here – Apply Now!
Technical Support Advisor
Job Posted: 2 hours ago
Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Uxbridge
Expire in: a month
Job Description
Technical Support Advisor
Uxbridge
£27k to £30k per annum
A fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customer service skills. This role would suit candidates working in a retail role where you provide technical support on products, looking for their first office role, or, candidates who have worked in a similar office position before, looking for a new challenge.
Are you a technical whizz and savvy with fixing electrical equipment?
If so, this is an opportunity you don’t want to miss!!
Role responsibilities:
Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels
Add clear notes on calls which are progressed for attendance
Create service reports with a clear description once a call has been cleared over the phone
Proactively Review remote access reports for faults on equipment likely to cause a breakdown
Use Remote access software to log on to customers equipment
Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
Highlight any potential escalations to the relevant Managers
Candidate profile:
Previous experience in a technical support role
Passionate about providing excellent Customer Service
Excellent telephone manner and good verbal and written communication skills
Knowledge of Salesforce and Excel useful but not essential
What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.
We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy NoticeBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Technical Support Advisor job near me in Uxbridge! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).