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Technical Support Analyst
Job Posted: 21 hours ago
Salary: £ 24,000 - 28,000 / Annum
Job Type: Permanent
Location: TA1, Taunton, Somerset
Expire in: a month
Job Description
Job Role: Technical Support Analyst
Location: Taunton, Somerset. With benefits to work remotely at times
Salary: £ 24-28k Based on Experience
Type: Full-time, Permanent
About SRD Technology UK
At SRD Technology UK, we’re passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world.
The Opportunity
We’re seeking an ambitious and experienced 1st Line Technical Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple tickets at a time whilst meeting the determined SLAs. This job may include site visits if required.
Key Responsibilities
First point of contact for IT support queries (phone & Ticket System)
Providing 1st line remote support and escalating when needed.
Managing customer requests such as installations, user account changes, and updates
Daily/weekly security/health and backup checks
Contributing to and improving our knowledge base system
Assisting project engineers on a variety of client projects
Offering basic training and guidance to customers
Contacting 3rd party vendors
Essential Requirements
Experience dealing with customers daily
Experience supporting Windows Desktop, Microsoft 365 and Active Directory
Advanced knowledge of Microsoft suite of products
Use of a ticketing system
Basic understanding of networking (TCP/IP, firewalls, routers, switches)
Clear communication skills and be able to explain tech.
A team player with a 'can-do' attitude who takes ownership and wants to team to progress processes.
Passion for IT
Nice to have but not essential
Experience of working in an MSP is highly desirable
Qualifications ( not essential)
Microsoft 365 Fundermentals
ITIL knowledge or certification
CompTIA IT Fundamentals+ (ITF+)
Customer service training
Why Join SRD Technology UK?
Be part of a friendly, forward-thinking team making a real impact in the IT space.
Access ongoing professional development, training, and certification opportunities.
Get experience working on projects.
Benefits:
* Opportunities for advancement and training plans for all team members
* Stay at the forefront of Microsoft technologies, receive professional development, and gain exposure to challenging projects.
* 25 Days holiday plus bank holidays
* Charity/ volunteering day
* Contributory pension scheme
* Team challenges and prizes
* Social company activities
* Health and wellbeing support
* Employee discount platform
* Onsite parkingBefore You Apply
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Looking for your next career move? Join a top company hiring Technical Support Analyst job near me in TA1, Taunton, Somerset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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