Hiring Now: Technical Support and Spares Manager Near You – Apply Today!
Your Next Technical Support and Spares Manager Job Starts Here – Apply Now!
Technical Support and Spares Manager
Job Posted: 3 days ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Leeds
Expire in: 25 days
Job Description
Technical Support and Spares Manager
Department: Installation, Service & Spares
Reports to: Operations Manager
Location: Leeds
Salary: £28,000 – £32,000 (depending on experience)
Working Hours: Monday to Friday, 08:00 – 16:30
About the Role
I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service.
You will act as a key link between customers, engineers, and suppliers—supporting daily operations through effective scheduling, accurate order processing, and strong administrative control.
Key Responsibilities
1. Scheduling & Coordination
Plan and schedule installations, service visits, and repairs
Allocate jobs to engineers based on availability, location, and skillset
Ensure efficient use of resources and timely job completion
2. Customer Service
Act as the first point of contact for customer enquiries
Log service requests, breakdowns, and warranty issues accurately
Keep customers informed of appointments, delays, and progress
Handle queries professionally, escalating where necessary
3. Spares & Parts Administration
Process orders for spare parts and components
Pack and dispatch parts for web and mail orders
Liaise with suppliers regarding availability and lead times
Track parts required for upcoming jobs
Maintain accurate inventory and stock records
Assist with deliveries and loading Engineers vans with products
4. Data & System Management
Maintain internal systems with accurate, up-to-date information
Raise job sheets, completion records, and invoices
Submit completion documentation to relevant stakeholders and portals
(including health & safety and building control certification)
5. Staff Management
Assess and review engineers’ skills, knowledge, and training needs
Coordinate and implement training and development plans
Support ongoing professional development within the team
Skills & Experience
Essential:
Strong organisational and time management skills
Excellent written and verbal communication
Good IT skills (Microsoft Office; CRM or scheduling systems)
Ability to multitask and prioritise in a fast-paced environment
High attention to detail and accuracy
Desirable:
Experience in service, logistics, or construction environments
Experience scheduling engineers or field-based teams
Knowledge of garage doors, automation systems, or similar products
Experience with stock or parts management
Personal Attributes
Proactive and solution-focused
Calm under pressure
Customer-oriented approach
Team player with a flexible mindsetBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Technical Support and Spares Manager job near me in Leeds! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
© Vita CV: Registered in England and Wales (16187919).