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Technical Support Coordinator
Job Posted: 9 hours ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Horncastle
Expire in: a month
Job Description
Job Specification: Metered Estates (ME) Technical Support Coordinator
Location: Horncastle
Contract: Full-time, Monday–Friday
Overview We are seeking a highly organised and technically capable Metered Estates (ME) Technical Support Coordinator to join a regional engineering support team. This role plays a key part in ensuring the effective installation, defect repair, and statutory inspection of metered estates, as well as supporting wider technical engineering projects.
Working closely with planners, engineers, and external suppliers, you will utilise strong coordination, technical understanding, and problem-solving abilities to ensure tasks are delivered safely, accurately, and on schedule.
Key Responsibilities
The ME Technical Support Coordinator will be responsible for:
Operational & Technical Coordination
Producing requisition sheets and job descriptions for defect remediation and new installations across ME and civil engineering tasks.
Creating and issuing RAMS (Risk Assessments & Method Statements) for ME engineering activities.
Reviewing incoming sites from the sales team, ensuring technical requirements are clear and complete.
Identifying solutions for complex issues relating to metered estate equipment.
Ensuring all tasks comply with current regulations and technical standards.Stakeholder & Contractor Management
Liaising with external contractors and local authorities for specialist ME or complex project work.
Coordinating with the planning team to manage high-risk or technically challenging sites.
Chairing weekly and ad hoc meetings with internal stakeholders to progress ongoing work.Safety & Compliance
Coordinating safety reports raised by engineering teams and ensuring appropriate follow-up.
Overseeing the maintenance and calibration of vehicles and equipment, and monitoring tooling/PPE requirements.Candidate Requirements Technical Knowledge & Experience
Strong understanding of LPG installations, design layouts, and associated equipment.
Knowledge of risk assessments and method statements (RAMS).
Experience with workflow management, reporting, and analytics.
Strong IT skills with the ability to manage data, organise files, and utilise workflow automation tools.Skills & Personal Attributes
Excellent multitasking and prioritisation skills, with the ability to remain flexible when priorities shift.
Dependable, professional, and able to work with minimal supervision.
Strong communication skills, including accurate report writing and confident meeting facilitation.
Collaborative team player with a proactive and solutions-focused mindset.
Highly organised, self-motivated, and committed to delivering a first-class internal and external customer experience.Behavioural Expectations
Accountability: Demonstrates ownership and leads by example.
Resilience: Shows determination under pressure and handles challenges effectively.
Inclusivity: Encourages input from others and fosters a respectful, collaborative environment.
Professionalism: Acts with fairness, consistency, and aligns with organisational values.Core Competencies
Adaptability: Adjusts style and approach to meet changing demands.
Communicates Influentially: Clearly conveys information and gains support through compelling communication.
Collaboration: Builds effective working relationships to achieve shared goals.
Cultivates Innovation: Identifies opportunities for improvements and new approaches.
Drives Results: Delivers high-quality outcomes consistently, even in demanding circumstances.
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
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