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Technical Support Engineer
Job Posted: 7 hours ago
Salary: £ 55,000 - 65,000 / Annum
Job Type: Permanent
Location: Dublin
Expire in: a month
Job Description
Technical Support Engineer
Location: Clondalkin Dublin
Salary: €55,000 - €65,000 + Bonus
Hours: Monday to Friday (40 hours per week)
Start Date: ASAP
Benefits:
Annual performance-based bonus.
21 days annual leave + Irish bank holidays
Company pension scheme.
Life assurance & critical illness cover.
Employee wellbeing and support programmes.
Ongoing training, upskilling, and development support.
Syntech Recruitment are partnering with a leading engineering organisation to appoint a Technical Support Engineer (HVAC). This role is the first line of technical escalation for customers and field service teams, supporting a wide range of HVAC products including heat pumps, chillers, controls, mechanical plant equipment, and integrated system solutions.
You will provide expert diagnostics, remote troubleshooting, and technical guidance to ensure fast, accurate, and high-quality support across the full HVAC product range.
Technical Support Engineer Responsibilities
Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant.
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues.
Provide technical guidance to customers, field service engineers, and internal teams.
Escalate complex cases to senior HVAC engineers or product specialists when necessary.
Log and manage all technical cases, warranty queries, and service activity within the CRM system.
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins.
Support the commissioning and configuration process by providing remote engineering advice.
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy.
Technical Support Engineer Experience
Essential:
Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC.
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls.
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components.
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance.
Logical troubleshooting approach and strong problem-solving capability.
Experience using CRM or service management systems.
Ability to work independently while managing multiple technical cases.
Professional proficiency in English.
Full right to work permanently in Ireland.Desirable:
Qualification in Mechanical Engineering, Building Services, Refrigeration, or similar.
F-Gas certification or refrigeration background.
Experience supporting field engineers remotely.
Interested and available to start quickly? Get in touch today to secure your interview spot.
Syntech Recruitment Ltd: We act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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