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Technical Support Engineer

Job Posted: 25 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 3 days

Job Description

Role: Technical Support Engineer

Location: Manchester (2 x a month onsite)

Are you a technically curious support professional who enjoys solving data and API challenges?

We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised.

This isn't a password-reset helpdesk role. As a Technical Support Specialist, you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges.

What you'll be doing:

Troubleshooting API, data and integration issues
Working with JSON, SQL and browser developer tools
Supporting agencies, advertisers and broadcasters
Reproducing and documenting bugs for Engineering
Improving documentation and customer workflowsWhat we're looking for:

2+ years in Technical Support / Product Support (SaaS environment)
Strong troubleshooting mindset
Experience with APIs, JSON or web technologies
SQL or data analysis skills
Clear communicator who can explain technical issues simplyWhy consider this role?

Modern SaaS platform with real market impact
Remote working
Clear progression into Product, Engineering or Senior Support
Collaborative, low-ego culture
Exposure to AdTech and Data analyticsIf you're a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now

Before You Apply

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Looking for your next career move? Join a top company hiring Technical Support Engineer job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!