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Technical Support Engineer

Job Posted: 11 days ago

Salary: £ 37,440 - 37,440 / Annum
Job Type: Permanent
Location: Lancaster, Lancashire

Expire in: 16 days

Job Description

Technical Support Engineer
Lancaster - 5 days a week on-site 
£37,000Our client based in Lancaster is on the lookout for a technical support engineer who will lead investigations, document, and deliver technical support.

Main duties and responsibilities:

Provide technical support and expert communication by email, phone and ticketing systems 
Use advanced listening and de-escalation techniques to guide customers and colleagues
Lead investigations into complex, multi-system issues
Analyse patterns, identify root causes, and document findings clearly
Contribute to improving diagnostic processes and future troubleshooting approaches
Lead projects or workstreams that improve tools, processes, or customer experience
Support incident response by coordinating information and reviewing outcomes
Suggest and test improvements to workflows, communication, and support processes
Contribute to cross-departmental initiatives and share insights that support product or service developmentThe following skills and experience will be beneficial for this role:

Significant experience in technical support or a similar environment
Confidence investigating complex technical, multi-system, or network-related issues
Experience troubleshooting cellular and IT infrastructure issues
Proven experience in providing expert diagnostics, diagnosing complex mechanical and electrical issues, and advise on compliance testing across batteries, switch configurations, and radio connectivity
Ability to lead projects and contribute to cross-departmental work
Clear written and verbal communication, especially in challenging situationsSome of the benefits that come with this role:

25 days annual leave plus bank holidays and an extra day off for your birthday
Company pension scheme
Enhanced sick pay
Enhanced maternity and paternity pay
Training and development opportunities, with clear pathways for progression
Discounts in selected local businesses

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