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Technical Support Engineer

Job Posted: 7 days ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Cheltenham, ENG, GB

Expire in: 21 days

Job Description

Role: Technical Support Engineer

Location: Cheltenham (Hybrid Working)

Salary: Up to £35,000

Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development

Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team.

This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments.

What you'll do

Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools

Troubleshoot and resolve hardware, software and operating system issues

Install, configure and maintain desktop, laptop and peripheral equipment

Assist with network administration, connectivity troubleshooting and firewall support

Monitor, manage and update support tickets to ensure excellent customer service

Maintain accurate technical documentation and knowledge base articles

Support Microsoft-based environments and business-critical applications

Work closely with colleagues to deliver proactive IT solutions and minimise downtime

Contribute to ongoing service improvements and technology projects

You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times.

What we're looking for

Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role

Strong knowledge of Windows operating systems and desktop support

Experience troubleshooting hardware, software and networking issues

Understanding of Microsoft technologies and business applications

Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous

Experience working within a helpdesk or managed service environment

Excellent communication and customer service skills

Strong problem-solving abilities and a proactive approach to support

Full UK driving licence would be beneficial

The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service.

Why join?

Salary up to £35,000

Hybrid working arrangement

Join a growing and established IT services business with over 25 years of industry experience

Exposure to a broad range of technologies, clients and projects

Supportive team culture with opportunities for professional development

Company pension, events and on-site parking

Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Technical Support Engineer job near me in Cheltenham, ENG, GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!