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Technical Support Engineer

Job Posted: 4 days ago

Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: M17, Eccles, City and Borough of Salford

Expire in: 24 days

Job Description

Key Objectives of the Role

  * Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices

  * Provide responsive, hands-on support for our field-based engineers, systems and customers

  * Commissioning support for our professional services team

  * Maintain documentation for processes, systems, assets, and credentials

  * Play a key role in transitioning legacy systems to new solutions

Overall Purpose of the Role

This hands-on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware.

We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.

In this role, you'll:

  * Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.

  * FAT testing of systems and solutions in our Manchester facility.

  * Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.

  * Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.

  * Support platform / system / security upgrades on customer / hosted / maintained systems.

  * Maintain / Create documentation for systems and processes.

Qualifications, Knowledge, Skill and Experience (Required to perform the job)

Essential

  * Good understanding of IP Networking, switches, firewalls, routers and VPNs.

  * IT Support / helpdesk experience

  * Experience of Patching, System upgrades, Remote access support

  * Strong communication and a self-driven approach

Desirable

  * Experience with FAT testing

  * Familiarity with SQL / Database technologies

  * Experience integrating platforms and systems

  * Active certifications in relevant Security / IT / Networking areas

Personal Qualities

  * Self-motivated and proactive

  * Strong analytical and problem-solving mindset

  * Comfortable working in a dynamic, small-team environment

  * Holds a full UK driving licence and has access to own transport

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Technical Support Engineer job near me in M17, Eccles, City and Borough of Salford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!