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Technical Support Engineer
Job Posted: a day ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Job Title: Technical Support Engineer
Location:Stretford, Manchester (Office/Site-Based with Flexibility to Work from Home)
Salary: Up to £30,000 basic depending on experience
Schedule: Permanent, Full-Time (38 hours/week, Monday to Friday)
About the Client
TXP is recruiting on behalf of our client, a growing technology-focused business providing telecom and IT services. This is a great opportunity to join a collaborative team supporting a wide range of technical systems and users.
Perks & Benefits
20 days holiday per year, plus bank holidays
Flexible working options
Opportunities for training and development
Supportive team environmentKey Duties
Provide 1st and 2nd line technical support for telecom, hardware, software, and network issues
Troubleshoot and resolve issues with VoIP, mobile connectivity, and IT infrastructure
Monitor and maintain systems, perform updates, and manage patching
Support network hardware including routers, switches, firewalls, and VPNs
Install and configure desktops, laptops, phones, and peripherals
Assist with onboarding new clients and configuring telecom systems
Maintain accurate documentation and generate performance reports
Collaborate with internal teams and external vendors
Ensure compliance with security protocols and company policiesRequirements
Experience in IT support, ideally in telecoms or tech environments
Strong knowledge of VoIP, mobile tech, and network infrastructure
Proficiency in Windows, macOS, Linux, and cloud-based systems
Familiarity with VPNs, firewalls, and remote support tools
Desirable
Certifications such as CompTIA A+, Network+, or CCNA
Experience with Microsoft 365, AWS, or Azure
Previous customer-facing IT support experienceHow to Apply
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