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Technical Support Engineer
Job Posted: 16 hours ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: City of London, London
Expire in: a month
Job Description
Technical Support Engineer - MVHR & Heat Pumps
Salary: £45,000-£50,000 + benefits
Location: London Bridge (Hybrid - office & home-based)
We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team.
In this role, you'll be providing responsive technical support to clients and partners, helping to ensure projects run smoothly and customers are fully supported. You will be the go-to contact for technical queries, troubleshooting, and guidance across the MVHR and heat pump range, with a particular focus on Exhaust Air Heat Pumps (EAHPs).
This is not a sales role, but you will work closely with commercial colleagues, so an ability to build strong customer relationships and communicate technical solutions clearly is key.
Key Responsibilities:
Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners.
Respond quickly to technical queries, troubleshooting, and fault resolution.
Support product testing, commissioning, and ongoing performance improvements.
Liaise with the sales/commercial team, offering technical expertise during customer discussions.
Maintain up-to-date technical documentation and training materials.About You:
Experience with MVHR and heat pumps (EAHP experience desirable).
Strong mechanical/engineering background - ideally a degree or equivalent in mechanical, building services, or HVAC engineering.
Excellent communication skills - able to explain technical issues clearly and confidently.
A proactive, customer-focused approach, with the ability to respond quickly and effectively.What's on Offer:
Salary circa £45,000-£50,000 + benefits.
Hybrid working (London Bridge office + home).
Opportunity to join a small, innovative manufacturer at an exciting stage of growth.If you are a Mechanical Site Manager with the required experience and certifications, please contact Lily at Tech-People on (phone number removed), or email your CV to (url removed)
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