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Technical Support Engineer
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Cambridge, Cambridgeshire
Expire in: a month
Job Description
Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?
We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.
What You’ll Be Doing:
Support our Installers
Coach & Train Engineers in the Field
Conduct Quality Audits and ensure installations meet high standards
Root Cause Analysis (RCA) – identify issues, implement real fixes
Provide Actionable Feedback to the Business and Field Teams
Deliver Training & Mentorship for new Engineers
Sign Off Engineers’ Competence post-training
Support Large or Complex Installations as the technical lead
Help Develop Training Materials, Online Courses, and Best Practice Manuals
Audit Customer Aftercare Services and provide coaching where needed
What You Bring:
Knowledge of garage doors, components, and installation
Skilled in troubleshooting & fault diagnosis
Experience in performance coaching and auditing
Excellent communication, especially when working remotely
Self-motivated, solutions-driven, and a team player
Passion for customer service and exceeding expectations
Why Join ?
Be part of a fast-growing, respected brand
Make a real impact on product quality and customer satisfaction
Collaborate with a passionate, expert team
Opportunities for career growth and continuous learningBefore You Apply
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Looking for your next career move? Join a top company hiring Technical Support Engineer job near me in Cambridge, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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