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Technical Support Engineer
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Swindon, Wiltshire
Expire in: a month
Job Description
Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?
We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.
What You’ll Be Doing:
* Support our Installers
* Coach & Train Engineers in the Field
* Conduct Quality Audits and ensure installations meet high standards
* Root Cause Analysis (RCA) – identify issues, implement real fixes
* Provide Actionable Feedback to the Business and Field Teams
* Deliver Training & Mentorship for new Engineers
* Sign Off Engineers’ Competence post-training
* Support Large or Complex Installations as the technical lead
* Help Develop Training Materials, Online Courses, and Best Practice Manuals
* Audit Customer Aftercare Services and provide coaching where needed
What You Bring:
* Knowledge of garage doors, components, and installation
* Skilled in troubleshooting & fault diagnosis
* Experience in performance coaching and auditing
* Excellent communication, especially when working remotely
* Self-motivated, solutions-driven, and a team player
* Passion for customer service and exceeding expectations
Why Join ?
* Be part of a fast-growing, respected brand
* Make a real impact on product quality and customer satisfaction
* Collaborate with a passionate, expert team
* Opportunities for career growth and continuous learningBefore You Apply
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Looking for your next career move? Join a top company hiring Technical Support Engineer job near me in Swindon, Wiltshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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