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Technical Support
Job Posted: 5 days ago
Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: Aldershot, Hampshire
Expire in: 22 days
Job Description
Job description:
Service Advisor/ Technical Support
Location: Aldershot
Salary: £30,000 – £40,000 per annum + pension
Hours: Monday – Friday, 8:30am – 5:00pm (1-hour lunch)
About the Role
Collide Technical is working alongside a client seeking an experienced Technical Support/Service Advisor with strong technical aptitude and excellent communication skills to join their friendly, established team based in Aldershot.
In this role, you will be part of a close-knit service department, handling and triaging enquiries, warranty claims, and technical advice via phone and email for both trade and end-user customers. Where issues cannot be resolved remotely, you will coordinate service engineer visits and ensure that the necessary spare parts are allocated efficiently.
Responsibilities
* Handle technical enquiries, warranty faults, and service requests via phone and email.
* Diagnose issues remotely where possible and provide technical support.
* Arrange for service engineers to attend customer sites when required.
* Allocate spare parts and liaise with engineers to ensure smooth service delivery.
* Maintain excellent communication with customers, providing clear, empathetic, and professional support.
* Work collaboratively within the service department and contribute to ongoing improvements.
About You
* Previous experience as a Service Advisor or After-Sales professional.
* Strong technical understanding, ideally within appliances, electrical products, or a similar sector.
* Confident communicator with the ability to support both trade and end customers.
* Organised, proactive, and able to resolve issues calmly and effectively.
* A team player with a positive, customer-first approach.
What’s on Offer
* Competitive salary of £30,000 – £40,000, depending on experience.
* Company pension scheme.
* Permanent, stable role within a long-established, growing business.
* Supportive, friendly working environment with opportunities for development.
About Our Client
Our client is a well-established, family-owned business with a strong reputation for quality, reliability, and customer service. They supply premium kitchen products across the UK and are known for their expertise and long-standing relationships within the industry. With a stable and loyal workforce, many of whom have been with the business for over 20 years, this is a fantastic opportunity to join a company that truly values its people.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Flexitime
* Free parking
* On-site parkingBefore You Apply
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Looking for your next career move? Join a top company hiring Technical Support job near me in Aldershot, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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