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Technical Support Manager
Job Posted: 2 hours ago
Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: Cambridge
Expire in: a month
Job Description
Technical Support Manager | Hybrid Cambridge | UK & Global Travel
£45k - £55k depending on experience
I’m recruiting for a hands-on Technical Support Manager who can take ownership of customer support, field demonstrations and training across a suite of radar systems. This suits someone who likes being close to the tech, working directly with customers and keeping complex kit performing at its best.
You’ll be the link between Operations, Engineering, Sales and Production, making sure customers get fast, accurate answers and that demo assets are always ready to go. It’s a mix of problem solving, technical curiosity and strong people skills.
What you’ll be doing
🛠️ Providing first-line technical support and resolving customer issues quickly
🎯 Running hardware demonstrations and onsite training sessions
📍 Managing demo equipment and radar sites so they stay operational and compliant
📊 Owning the RMA process and keeping reporting accurate and up to date
🔄 Working with internal teams to tighten support processes and improve how things are done
What good looks like
⭐ High customer satisfaction after demos and training
⏱️ Fast response times against agreed SLAs
🚀 Demo sites running reliably and ready for client visits
💼 Clear, accurate tracking of support activity, income and spend
What you’ll need
📡 Strong technical background in radar or aligned sensor/hardware systems
🏢 Experience working in a commercial environment
⚡ A flexible, proactive approach and confidence learning new tech quickly
🔧 Someone who can adapt when hardware misbehaves and keep things moving
🤝 Ability to work well with different teams and guide others toward the end goal
🎥 Solid experience running hardware demonstrations
🎓 Relevant technical degree or equivalent
🚗 Full UK driving licence and willingness to travel (around 25 percent, including international trips)
If you know someone who enjoys technical problem solving, being customer facing and keeping high-performance hardware running smoothly, feel free to share or get in touchBefore You Apply
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