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Technical Support Manager
Job Posted: 13 hours ago
Salary: £ 38,000 - 45,000 / Annum
Job Type: Permanent
Location: Lancaster, Lancashire
Expire in: a month
Job Description
Job Title: Technical Support Manager
Location: Lancaster
Contract Details: Permanent, Full Time Mon-Fri 9am to 5pm (onsite)
Salary: Competitive, based on experience
About Our Client:
Join a dynamic software and technology company dedicated to innovative solutions that enhance user experiences and streamline operations.
Benefits & Perks:
Competitive salary and bonus structure
Generous holiday allowance
Flexible working hours
Professional development opportunities
Health and wellness programmes
A vibrant office atmosphere just 12 minutes from Lancaster train station
Responsibilities:
As a Technical Support Manager, you will:
Lead a team of technical support specialists, ensuring high-quality service and support.
Develop and implement support strategies to enhance customer satisfaction.
Troubleshoot complex issues and provide timely resolutions.
Collaborate with product development teams to relay customer feedback and improve products.
Conduct training sessions for staff and customers to maximise product use.
analyse support trends and make data-driven recommendations for improvements.
Essential (Knowledge, skills, qualifications, experience):
Proven experience in a technical support role, with at least 3 years in a management position.
Strong understanding of software and technology products.
Excellent problem-solving skills and a customer-centric mindset.
Exceptional communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Desirable (Knowledge, skills, qualifications, experience):
Experience in the software or technology industry.
Familiarity with ITIL or other service management frameworks.
Previous experience with CRM or support ticketing systems.
Knowledge of coding or scripting languages is a plus.
Technologies:
Proficient in customer support software, databases, and remote support tools.
Familiar with cloud-based solutions and cybersecurity principles.
How to apply:
If you are excited to lead a team and make an impact in a growing company, please apply to this advert ASAP
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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