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Technical Support Manager
Job Posted: a month ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Bournemouth, Dorset
Expire in: a day
Job Description
Ready to elevate your career? Join us as a Technical Support Team Supervisor in our Operations/Engineering department. Lead a team of graduate engineers providing remote support for heat networks and IoT systems. Office-based, full-time role with a competitive salary of £35,000 to £45,000.
Role Highlights:
- Oversee daily operations of the technical support team.
- Ensure ticket resolution quality and timeliness.
- Provide coaching and training.
- Develop support documentation.
Key Responsibilities:
- Supervise graduate technical support team.
- Monitor and assess ticket resolution quality.
- Provide coaching and performance feedback.
- Assist with performance reviews.
- Collaborate with engineering teams to resolve issues.
- Maintain internal documentation and training guides.
- Support onboarding of new team members.
- Recommend process improvements.
Essential Skills & Experience:
- Knowledge of heat networks or heating systems.
- Experience in technical support or as a heating/controls engineer.
- Familiar with ticketing systems like Fresh Desk, Zendesk, or Jira.
- Strong communication and organisational skills.
- Experience in documentation and training content.
Key Competencies:
- Leadership & team management
- Process-driven approach
- Technical literacy
- Problem-solving
- Communication and coaching
Career Development:
Pathway to team management or operational leadership, training design, and exposure to IoT and smart building technologies.
Passionate about leading a team and driving technical excellence? Apply now and join a company that values innovation and growthBefore You Apply
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Looking for your next career move? Join a top company hiring Technical Support Manager job near me in Bournemouth, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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