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Technical Support (Product Support)
Job Posted: 8 days ago
Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Manchester City Centre
Expire in: 20 days
Job Description
Location: Manchester City Centre office
Salary: Up to £35,(Apply online only) per annum, (Extensive training)
Role Overview
As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.
Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.
Key Responsibilities
Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
Assist with system configuration, product compatibility, and optimal system design.
Accurately log support cases for internal tracking and continuous improvement.
Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
Stay informed on the latest product updates and technical documentation.
What We're Looking For
3-5 years of experience in a technical support or call centre environment.
Ability to troubleshoot and explain technical topics to non-technical audiences.
Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
Excellent verbal communication skills with a calm, patient approach under pressure.
Highly organised, detail-oriented, and comfortable working in a dynamic environment.
Able to work independently while contributing to a team-based culture.
Why Join?
Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
Be part of a dedicated, collaborative team committed to sustainability and innovation.
Competitive salary, performance incentives, and room for professional growth.
Help advance the UK's clean energy transition by supporting key partners in the field.
Please get in touch for further detailsBefore You Apply
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