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Technical Support & Returns Manager - Dispensing Optician
Job Posted: 11 hours ago
Salary: £ 31,000 - 31,000 / Annum
Job Type: Permanent
Location: Wrexham
Expire in: a month
Job Description
Dispensing Optician Jobs Wrexham
Technical Support & Returns Manager | Optical Manufacturer | Office-Based Role
Full-Time | £31,595.20+ | Monday to Friday + 1 in 6 Saturdays (Paid OT)
Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Manager position.
This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting.
Technical Support and Returns Manager - Role Overview
Office-based role in the Customer Service department at the Wrexham site
Lead and mentor a team of Technical Support Specialists
Manage escalated product queries from Eye Care Professionals (ECPs) across the UK
Oversee the full returns process - ensuring efficiency and compliance with company standards
Troubleshoot visual issues and dispensing concerns with ECPs
Liaise with production to manage returns-related inventory and lens assessments
Analyse return trends and implement strategies to reduce return rates
Contribute to product knowledge development and team training
Full-time, Monday to Friday (8:45am-5:15pm), plus 1 in 6 Saturdays (paid as overtime)
Starting salary of £31,595.20, with potential flexibility for the right candidate and a salary review after probation
Technical Support and Returns Manager - Requirements
Qualified Dispensing Optician (GOC-registered)
Strong understanding of optical products, prescriptions, and dispensing
Previous experience in a customer service, technical support, or team leader role preferred
Confident communicator with excellent interpersonal and problem-solving skills
Comfortable using internal systems and managing case documentation
Positive, proactive attitude with a desire to contribute to continuous improvement
Strong organisational and analytical skills
The Package
Starting salary: £31,595.20, reviewed after probation
Overtime paid for Saturday work (1 in 6)
Private Medical Insurance
Life Assurance
Full-time office-based role - 38.75 hours/week
Join a collaborative team within a respected global optical businessThis is an excellent opportunity for a qualified Dispensing Optician looking to apply their knowledge in a new environment while remaining at the heart of optical care and technical excellence.
To avoid missing out on this opportunity, please send your CV to Rebecca Wood at Zest Optical using the 'Apply' link as soon as possibleBefore You Apply
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