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Technical Support Specialist
Job Posted: 8 days ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Poole, Dorset
Expire in: 20 days
Job Description
Electrical Bias | Technical Support Specialist | Poole | Full-Time, Permanent
Are you an experienced electrician or electrical engineer looking to step into a technical support role where your knowledge truly matters?
We're hiring a Technical Support Specialist to join a leading UK company in the life safety and smoke control systems sector. If you're electrically qualified, enjoy troubleshooting, and want to support field engineers and customers without climbing ladders-this is the role for you.
What You'll Do:
Provide expert technical support for electrical systems-via phone, email, CRM, and remote access
Assist field engineers and installation teams with diagnostics and fault resolution
Interpret wiring schematics and system layouts to guide on-site teams
Maintain accurate logs of technical issues and resolutions
Flag recurring issues and collaborate with engineering teams for product improvements
What You Need:
Electrical background is essential - ideally NVQ Level 3 or equivalent
Strong understanding of electrical circuits, control panels, and fault-finding
Clear communicator, able to explain technical details to non-technical users
Familiar with ticketing systems and remote support tools
Organised, calm under pressure, and focused on delivering results
Nice to Have:
18th Edition Wiring Regulations
Experience with smoke control, fire alarm systems, BMS, or HVAC
Familiarity with RAMS, PAT, or compliance frameworks
Why Join Us?
Industry-leading company with over 35 years of experience
Make a difference-supporting systems that protect lives
Ongoing training and development opportunities
Free on-site parking
Work alongside an expert, supportive technical teamThis is a brilliant opportunity to step off the tools and into a role where your electrical knowledge will be the key to solving real-world problems.
Apply now to be part of a company that values experience, precision, and people.
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Looking for your next career move? Join a top company hiring Technical Support Specialist job near me in Poole, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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