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Technical Support Specialist
Job Posted: 13 hours ago
Salary: £ 29,500 - 40,000 / Annum
Job Type: Permanent
Location: Solihull, West Midlands
Expire in: a month
Job Description
Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role
Serve as the primary technical contact for support cases
Manage the full lifecycle of each case-from intake to resolution
Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
Communicate clearly and consistently with customers throughout the resolution process
Document findings to support internal knowledge sharing and process improvement
Identify recurring issues and collaborate with peers to enhance support efficiency
Ensure case handling meets service-level expectations, balancing speed and accuracyWhat you'll need to succeed
2-4 years of experience in technical, systems, or application support
Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
Ability to read and understand JavaScript in a troubleshooting context
Comfort working in Linux command-line environments
Solid understanding of the LAMP stack and web application fundamentals
Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
Experience supporting CRM platforms (preferred but not required)
Strong communication skills and a customer-first mindset
Proven ability to manage a support workload with ownership and attention to detailPreferred Qualifications
Experience supporting SaaS applications in fast-paced environments
Familiarity with platforms like HubSpot or Salesforce
Exposure to CRM customisation, configuration, or integration
Relevant technical certifications
Experience contributing to internal documentation and support optimisation
Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS
What you'll get in return
Pension Scheme
Private medical and dental insurance
Health & Wellness Reimbursement Program
Unpaid sabbatical leave
Career & Personal Development resources
Discounts on travel, virtual exercise classes, and more
A merit-based culture with opportunities to learn, grow, and excelWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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