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Technical Team Leader
Job Posted: 6 days ago
Salary: £ 35,000 - 50,000 / Annum
Job Type: Permanent
Location: Ipswich, Suffolk
Expire in: 21 days
Job Description
Technical Team Leader
Outskirts of Ipswich
£35-45k
CloudScope is working with a well-established IT solutions provider on the outskirts of Ipswich to recruit a Technical Services Manager. This is a pivotal role for an experienced technical leader who thrives in a fast-paced, service-focused environment and enjoys a blend of team leadership and hands-on technical work.
About the Role
The Technical Services Manager will take responsibility for the day-to-day management of the technical operations team, ensuring a high standard of service delivery across all client accounts. You will oversee technical workflows, manage priorities, and drive a culture of quality and accountability within the department.
This position involves both strategic oversight and practical involvement in areas such as systems administration, infrastructure support, and preventative maintenance. You’ll play a key part in ensuring systems run smoothly, issues are resolved efficiently, and clients receive outstanding support.
Key Responsibilities
* Lead, motivate, and develop a team of technical specialists, ensuring consistent performance and professional growth.
* Oversee helpdesk operations, managing workloads and ensuring timely resolution of support tickets.
* Maintain and optimise IT systems across Microsoft 365, servers, networking, and endpoint devices.
* Conduct system monitoring and ensure preventative maintenance measures are in place.
* Manage and maintain the company’s service management platform (such as HaloPSA).
* Support both remote and on-site client activities as required.
* Manage stock levels and coordinate procurement of hardware and software.
* Contribute to quotations and ensure accurate recharge of client equipment and services.
* Uphold information security and confidentiality standards at all times.
* Provide out-of-hours cover on a rota basis where necessary.
Skills & Experience Required
* Proven background managing or supervising a technical team or service desk.
* Strong technical understanding of Microsoft 365, networking equipment (firewalls, switches, VLANs), and server environments.
* Hands-on experience with hardware and software installation, configuration, and support.
* Familiarity with IT service management or ticketing systems such as HaloPSA.
* Excellent communication skills and the ability to liaise effectively with clients and colleagues.
* Strong organisational and problem-solving skills, with the ability to prioritise and delegate effectively.
* Full UK driving licence and the ability to travel to client sites when required.
Desirable Attributes
* Professional IT certifications (e.g. CompTIA, Microsoft, Cisco).
* Experience within a Managed Service Provider (MSP) or similar environment.
* Knowledge of structured cabling and physical network infrastructure.
* Confidence in producing quotations and identifying commercial opportunitiesBefore You Apply
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