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Telecare Team Leader (Permanent Night Duty)

Job Posted: 24 days ago

Salary: £ 16.18 - 16.18 / Hour
Job Type: Contract Temporary
Location: DE22, Allestree, Derby

Expire in: 4 days

Job Description

Location: Derby City (DE22) Hours: 37 hours per week Shift: Permanent nights, starting 23:00 Contract: Until 27/09+ Rota: Includes weekends and bank holidays Mileage paid

We are seeking an experienced and motivated Telecare Team Leader to support the delivery of a high‑quality, customer‑focused 24/7 telecare alarm service. This role is ideal for someone with strong leadership skills, a background in customer care, and a genuine commitment to supporting vulnerable adults and older people.

Key Responsibilities

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    Lead, supervise and develop the Carelink team to ensure a professional and efficient 24/7 telecare service

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    Provide operational management and guidance, including installation, testing and maintenance of Telecare and Telehealth equipment

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    Support the 24/7 emergency response function and provide direction to the call handling team

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    Deliver out‑of‑hours management support on a rota basis, including nights, weekends and bank holidays

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    Monitor service delivery to ensure compliance with TSA (Telecare Services Association) accredited standards

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    Attend meetings, training sessions and service‑related events, including on non‑designated working days

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    Handle escalated and complex customer queries professionally and effectively

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    Use performance data and benchmarking to drive service improvements

Essential Requirements

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    Proven experience leading and supporting a team, ideally within a telecare or similar environment

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    Strong understanding of vulnerable adults, older people’s services, and partnership working with statutory agencies

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    Management and supervisory experience gained in a customer care environment

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    Full UK driving licence, access to a vehicle, and business‑use insurance

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    Confident, positive and able to thrive in a busy environment

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    Strong computer and telephone skills

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    Excellent customer service and communication abilities

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    Ability to work permanent nights on a rota including weekends and bank holidays

About the Role

This position plays a key part in ensuring the Carelink service operates smoothly, professionally and in line with industry standards. You will be responsible for maintaining service quality, supporting staff, and ensuring that vulnerable service users receive a reliable and responsive telecare service at all times

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Telecare Team Leader (Permanent Night Duty) job near me in DE22, Allestree, Derby! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!