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Telephone Agent
Job Posted: 9 days ago
Salary: £ 24,785 - 24,785 / Annum
Job Type: Permanent
Location: GL51, Swindon, Gloucestershire
Expire in: 19 days
Job Description
What’s in it for you?
* Full training provided with an excellent opportunity to build a career within the finance and credit sector
* Performance related bonus scheme
* Generous holiday allowance including public holidays
* Pension, life insurance and wellbeing support
* Gym membership and referral programme
* Casual dress and on site parking
* Genuine career progression opportunities, with many senior leaders having developed from entry level positions
Must have’s
* A calm, empathetic and professional approach when speaking with customers
* Strong listening and communication skills
* Confidence managing telephone conversations
* Excellent attention to detail and the ability to maintain accurate records
* Ability to handle sensitive conversations with discretion and professionalism
* Good organisational and time management skills
Nice to have’s
* Previous customer service experience
* GCSEs, A Levels or equivalent qualifications
So, what will you be doing?
* Speaking with customers who may be experiencing financial difficulties
* Understanding individual circumstances through effective questioning and active listening
* Agreeing fair and sustainable repayment solutions on behalf of clients
* Maintaining accurate and detailed call notes
* Delivering excellent customer service while balancing client requirements
* Building positive relationships with customers through supportive and professional conversations
* Working as part of a collaborative team to achieve service and performance objectives
Helpful extras
* Ideal for someone looking to start or develop a career within financial services
* Full support and training provided from day one
* Opportunity to join a people focused organisation working with recognised household brands
Interested? Send your CV to i2i Recruitment today!
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Looking for your next career move? Join a top company hiring Telephone Agent job near me in GL51, Swindon, Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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