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TELEPHONE SUPPORT TECHNICIAN
Job Posted: 4 days ago
Salary: £ 25,000 - 29,000 / Annum
Job Type: Permanent
Location: Bristol
Expire in: 24 days
Job Description
We are looking for a Telephone Support Technician to provide excellent customer support within the industrial and manufacturing sector. The role requires a focus on resolving technical issues efficiently and effectively via telephone communication.
Client Details
This role is with a medium-sized organisation operating within the industrial and manufacturing sector. The company is committed to providing high-quality products and services while maintaining a professional and supportive work environment.
Description
Respond to incoming technical support calls in a professional manner.
Diagnose and resolve technical issues over the phone to ensure customer satisfaction.
Document and track customer interactions and resolutions accurately.
Provide guidance and advice on product usage and maintenance.
Collaborate with other departments to escalate and resolve complex issues.
Maintain up-to-date knowledge of company products and services.
Adhere to company policies and customer service standards.
Contribute to continuous improvement initiatives within the support team.Profile
A successful Telephone Support Technician should have:
Strong technical aptitude and troubleshooting skills.
Proven experience in a customer support or technical support role.
Excellent communication skills, both verbal and written.
A keen eye for detail and problem-solving abilities.
Ability to work effectively under pressure and manage multiple tasks.
Familiarity with industrial or manufacturing products is advantageous.
Willingness to learn and adapt to new technologies and processes.Job Offer
Competitive salary of £28,000 per annum.
Performance-based bonus structure.
Permanent role offering stability and career growth opportunities.
Supportive and professional work environment in Bradley Stoke, Bristol.
Comprehensive training to enhance your technical skills.If you are ready to take on the exciting challenge of a Telephone Support Technician in Bradley Stoke, Bristol, within the industrial and manufacturing sector, we encourage you to apply todayBefore You Apply
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