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Telesales/Admin
Job Posted: a day ago
Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: AL1, Tyttenhanger, Hertfordshire
Expire in: a month
Job Description
Role Summary & Purpose
Our Telesales/Admin establish relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads.
They also provide administration support to the Depot, while working closely with the Sales Representatives arranging appointments and encouraging lead generation.
Key Accountabilities & Responsibilities
• To obtain key information to generate effective customer leads, with a focus on increasing future business.
• Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face, while identifying opportunities to upsell.
• To monitor new accounts with a welcome call/letters and sending of marketing materials.
• To deal with enquiries from customers in a courteous, professional and knowledgeable way. Effectively communicating the full range of products and services offered by the company.
• Increase the customer account base via the telephone and mailing Depot promotional literature for marketing opportunities.
• Maintain accurate records of the customers contacted, so that progress can be measured and relationships developed.
• To complete the following administrative duties such as; invoicing customers, stock reconciliation, filing and data entry.
• To participate in effective account management and accurate reporting, with the use of available reports.
• To undertake the banking and compliance related tasks when necessary, following the procedures in the Depot policies and procedures manual.
• To participate as an effective and willing team member to achieve individual and Depot targets.
Key Performance Indicators
• Positive customer feedback and progress through 1-2-1 reviews.
• Managing your lead bank to reach its full potential.
• Targets met or exceeded Key Challenges.
• Build and maintain relationships with customers and fellow team members, while working towards your individual targets.
• Confidently communicating to customers across all levels and creatively suggesting new ideas to promote the Depot.
• Customer focused, including going the extra mile to solve problems that arise.
• Engaging and listens to customers, which will involve taking notes and staying up to date on promotional/current priced products.
• Prioritisation and staying organised particularly during busy periods, daily tasks and additional responsibilities.
About You:
• Highly organised and meticulous at record keeping • Committed with an enthusiastic approach • Must be self-motivated with a positive attitude • Excellent customer service skills • Uses own initiative and reliable • Able to prioritise own workload • Proven experience in telephone sales and exceeding targets • Excellent planning and organising skillsBefore You Apply
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