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Telesales Team Leader

Job Posted: a day ago

Salary: £ 31,746 - 34,254 / Annum
Job Type: Permanent
Location: Boldon Colliery, Tyne and Wear

Expire in: a month

Job Description

Red Recruitment is recruiting a driven, results-focused and people-oriented individual to join our client in Boldon as a Telesales Team Leader.

You will play a key role in leading and developing a small telesales team, ensuring high performance, strong morale and consistent delivery of qualified appointments for the new business function.

This is a fantastic opportunity for someone with leadership experience in a sales environment who enjoys coaching others and driving results.

Benefits and Package for Telesales Team Leader:
 * Salary: £31,746 - £34,254 DOE
 * Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).
 * Contract: Permanent
 * Location: Boldon
 * Competitive holiday allowance
 * Opportunity to progress personally and professionally
 * Supportive and collaborative team environment

Key Responsibilities of Telesales Team Leader:
 * Lead and supervise a small telesales team, ensuring targets and objectives are consistently met
 * Support the team in booking high-quality appointments from inbound and outbound enquiries
 * Coach and develop team members through regular training and one-to-one sessions
 * Monitor individual and team performance, providing feedback and implementing improvements
 * Oversee day-to-day telesales operations, ensuring efficient processes and workflows
 * Act as the escalation point for team queries and support with complex enquiries
 * Motivate the team by fostering a positive, target-driven environment and introducing incentives
 * Ensure accurate data capture and effective use of CRM systems
 * Liaise with internal stakeholders to support business objectives and optimise performance
 * Assist with recruitment, onboarding and training of new team members
 * Manage attendance, performance tracking and reporting in line with company procedures

Key Skills and Experience of Telesales Team Leader:
 * Proven experience in a telesales or sales leadership role
 * Strong ability to motivate, coach and develop a team
 * Excellent communication skills, both verbal and written
 * Ability to manage multiple priorities and meet deadlines
 * Strong analytical skills with the ability to interpret performance data
 * Confident using CRM systems and Microsoft Office tools
 * Ability to build strong working relationships across teams
 * Results-driven with a proactive and positive approach
 * Experience within a sales or contact centre environment is highly desirable

If you have the relevant skills and experience and are interested in the position as a Telesales Team Leader, please apply now!

Red Recruitment (Agency)

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