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Temporary Helpline Advisor
Job Posted: 4 hours ago
Salary: £ 12.86 - 12.86 / Hour
Job Type: Temporary
Location: Crewe
Expire in: a month
Job Description
Helpline Advisor
About the Role
You will be joining a supportive and friendly customer service team, where you’ll play a vital role in helping patients and healthcare professionals every day. Your role will involve ensuring that individuals receive the essential healthcare equipment and services they need to remain as independent as possible.
This is a temporary position, based in newly refurbished offices. You will be required to work shifts scheduled between 8am and 8pm (Monday–Sunday), with flexibility to cover occasional weekends.
Main duties of this Helpline Advisor role:
Provide empathetic and professional support to patients, families, and clinical leads.
Manage workload effectively, organising tasks and project work to meet KPIs and objectives.
Ensure compliance with health and safety procedures.
Handle and escalate queries appropriately, working with different business areas to resolve issues.
Problem-solve and make confident decisions in a busy environment.
Complete ongoing training, including identifying and addressing development needs.Skills & Experience Required for this Helpline Advisor role:
Previous experience in a call centre or healthcare setting (essential).
Excellent written and verbal communication skills.
Empathetic, understanding, calm, and confident approach.
Strong active listening skills.
IT literate (including Microsoft Office software).
Ability to think quickly and solve problems effectively.
Self-motivated with strong time management, organisation, and reliability.
Flexible and adaptable to work shifts between 8am–8pm, including occasional weekends.Benefits and details of this Helpline Advisor role:
Hourly payrate: £12.86ph
Location: Crewe
Duration: Temporary
Start Date: 29.09.2025Before You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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