Hiring Now: Tenancy Officer Near You – Apply Today!
Your Next Tenancy Officer Job Starts Here – Apply Now!
Tenancy Officer
Job Posted: 2 days ago
Salary: £ 30,498 - 30,500 / Annum
Job Type: Contract
Location: Liverpool, Merseyside
Expire in: a month
Job Description
Job Title: Tenancy Officer
Location: Liverpool / St Helens / Warrington
Salary: £30,498 per annum
Contract: Full-time
About the Role
We are looking for a Tenancy Officer to join our Neighbourhood Housing Team, managing a wide range of tenancy-related requests and ensuring they are resolved within required timescales. This role is fast-paced and varied, requiring strong interpersonal skills, excellent attention to detail, and the ability to work both independently and collaboratively with colleagues across departments.
No two days will be the same - you'll be dealing with everything from mutual exchanges to tenancy changes, bereavement-related matters, permissions, and customer enquiries, always ensuring compliance with policies, legislation, and service standards.
Key Responsibilities:
Manage tenancy processes traditionally handled by Neighbourhood Officers, making decisions in line with policy and legislation.
Process mutual exchange requests, tenancy changes, assignments, and succession claims.
Deal sensitively with bereavement calls and related investigations.
Respond to permission requests and communicate decisions to tenants.
Support front-line teams with case-specific enquiries.
Manage initial responses to customer complaints.
Oversee garage lettings.
Identify opportunities for process improvements to increase efficiency.
Collaborate with internal teams to deliver tailored, high-quality customer service.
Maintain confidentiality and compliance with data protection at all times.
Requirements:
GCSEs (or equivalent) in Maths and English at Grade C or above.
IT literate, with strong Microsoft Office skills.
CIH Level 3 qualification or willingness to work towards.
Experience working with a range of stakeholders and customers.
Excellent communication, influencing, and collaboration skills.
Ability to work flexibly, prioritise workload, and meet deadlines.
Resilience, motivation, and a commitment to continuous improvement.
What We Offer:
Competitive salary of £30,498 per annum.
Opportunity to work in a dynamic and supportive team.
A role where you can make a real difference to tenants' lives.
If you are interested, please get in touch today with our specialist Georgia on
(phone number removed) / (phone number removed)
Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
INDCBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Tenancy Officer job near me in Liverpool, Merseyside! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).