Hiring Now: Tenancy Support Officer (Rent Team) Near You – Apply Today!

Your Next Tenancy Support Officer (Rent Team) Job Starts Here – Apply Now!

Tenancy Support Officer (Rent Team)

Job Posted: 16 days ago

Salary: £ 30,000 - 33,000 / Annum
Job Type: Permanent
Location: Finchley

Expire in: 12 days

Job Description

Tenancy Support Officer (Rent Team)
 Reporting to: Rent Team Lead
 Working Pattern: Full-time (mix of field and office-based work)
  
 This is a fantastic opportunity for a real "people person", to  support the Rent Team of this growing property maintenance company .  You will  manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact or require additional support.
 Key Responsibilities
  
Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve issues 
Engage with non-responsive or vulnerable tenants to support rent payment and communication 
Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms) 
Gather and relay key information back to the Rent Team 
Mediate and problem-solve tenant issues to support rent recovery 
Encourage and support tenants in maintaining or reinstating benefit claims 
Build rapport and maintain positive relationships with tenants 
Maintain accurate records of visits and interactions 
Work closely with the office-based Rent Team to follow through on cases   
 Key Requirements
  
Strong interpersonal and communication skills 
Full clean driving license (essential) (own vehicle is preferred) 
Excellent ability to deal with people face to face and over the phone 
Empathetic but firm approach when dealing with challenging situations 
Problem-solving mindset with strong initiative 
IT skills   Desirable (Not Essential)
  
Experience in housing, lettings, or rent arrears 
Knowledge of housing benefits or Universal Credit 
Experience working with vulnerable individuals  What's on offer:
  
Bonus scheme 
Opportunity for a company vehicle after probation (or earlier for the right candidate) 
Free parking 
Fuel cost and mileage covered for work

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Tenancy Support Officer (Rent Team) job near me in Finchley! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!