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Tenancy Sustainment Worker

Job Posted: 12 days ago

Salary: £ 15.34 - 15.34 / Hour
Job Type: Contract
Location: Exeter

Expire in: 16 days

Job Description

Tenancy Sustainment Worker
   
 Salary: PAYE £15.34
 Hours: 37.5 hours per week
 Contract type: 3 months+
 Location: Exeter
 Working Pattern: Monday – Friday, between 8:00am – 9:00pm
   
 About the Role
 We are looking for a dedicated Tenancy Sustainment Worker to support customers in maintaining their accommodation and developing the skills and confidence to successfully manage their homes.
 You will play a key role in ensuring customers have access to appropriate services, safe and suitable housing, and ongoing support. Working closely with internal teams and external agencies, you will help individuals sustain their tenancies, maximise their income, and access the right support at the right time.
 This is a rewarding opportunity to make a real difference to the lives of vulnerable people within a supported housing environment.
 Key Responsibilities
  
Support customers to sustain their tenancies and manage their accommodation 
Assist individuals in building independent living skills and confidence 
Work collaboratively with colleagues and external agencies 
Manage and monitor rent accounts 
Support customers to maximise income and access benefits 
Conduct risk assessments and manage challenging situations 
Maintain accurate records, reports, and case notes 
Ensure compliance with safeguarding, health and safety, and organisational policies  About You
 To be successful in this role, you will have:
  
Experience supporting individuals with housing-related needs 
Experience managing risk and responding to challenging behaviour 
Knowledge of safeguarding, risk management, and health & safety 
Strong organisational and time management skills 
Ability to remain calm under pressure and find practical solutions 
Good written and verbal communication skills 
Experience maintaining accurate records and reports 
A valid UK driving licence and access to a vehicle  Qualifications
 Essential:
  
Good level of literacy and numeracy 
Safeguarding certification 
Evidence of continuous professional development  Desirable:
  
CIH qualification (or willingness to work towards) 
NVQ Level 3 (or equivalent) in a relevant field    
 For more info, please contact Cali Webb on (phone number removed) or apply now

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