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Tenant Liaison Officer
Job Posted: a day ago
Salary: £ 17 - 18 / Hour
Job Type: Contract
Location: Malton, North Yorkshire
Expire in: a month
Job Description
Job Opportunity: Tenant Liaison Officer
Location: Malton
Start Date: ASAP
Contract: Temporary
Sector: Housing / Construction / Social Housing
About the Role
We are seeking a proactive and people-focused Tenant Liaison Officer (TLO) to support our upcoming project in Malton. In this role, you will be the key point of contact between residents, contractors, and project teams, ensuring clear communication, timely updates, and a positive experience throughout planned works.
Key Responsibilities
Act as the first point of contact for residents, addressing queries and concerns professionally.
Provide regular updates regarding planned works, schedules, and access requirements.
Arrange appointments, consultations, and property visits as needed.
Support vulnerable residents and make appropriate referrals where required.
Maintain accurate records of interactions, issues, and resolutions.
Work closely with site managers, project teams, and local stakeholders to ensure smooth project delivery.
Assist in organising resident meetings, newsletters, and community engagement activities.
About You
Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community services.
Excellent communication and interpersonal skills.
Strong organisational abilities and attention to detail.
Ability to handle sensitive situations with empathy and professionalism.
Confident using digital tools for reporting and communication.
A proactive and collaborative approach to problem-solving.
What We Offer
Competitive hourly or daily rate (dependent on experience).
Supportive team environment.
Opportunity to play a vital role in improving residents' experience during key improvement works.
Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed)
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