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Tenant Liaison Officer

Job Posted: a month ago

Salary: £ Competitive
Job Type: Permanent
Location: Merseyside

Expire in: 3 days

Job Description

About the Company

Our client is one of the UK’s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies.

Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis

The Role

As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes.

Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally.

Key Responsibilities

Provide support to residents before, during and after works to their homes
	
Act as the main point of contact for residents during projects
	
Identify vulnerable tenants and ensure additional support is provided
	
Arrange and manage access appointments for works
	
Carry out resident inductions and property condition surveys
	
Organise and attend consultation and engagement events
	
Maintain resident records in line with GDPR requirements
	
Work closely with site teams, subcontractors and clients to resolve issues
	
Support community engagement and social value initiatives

Requirements

Minimum 1 year experience in a customer-facing role within the construction industry
	
Liaison Officer experience is essential
	
Strong communication and customer service skills
	
Good organisation and problem-solving abilities
	
Understanding of health & safety on construction sites
	
Basic knowledge of GDPR and data protection
	
Full UK driving licence

Desirable:

Experience working with housing associations or social housing
	
Understanding of retrofit or energy efficiency works

Personal Attributes

Friendly, approachable and empathetic
	
Proactive and organised
	
Reliable and able to meet deadlines
	
Able to work independently and as part of a team

If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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