Hiring Now: Tenant Liaison Officer Near You – Apply Today!

Your Next Tenant Liaison Officer Job Starts Here – Apply Now!

Tenant Liaison Officer

Job Posted: 5 days ago

Salary: £ 17 - 18 / Hour
Job Type: Contract
Location: Rotherham, South Yorkshire

Expire in: 23 days

Job Description

Our client, a well-established and highly respected provider within the social housing and property services sector, is seeking an experienced Tenant Liaison Officer to join their growing team.

This is an excellent opportunity for a customer-focused professional who is passionate about resident engagement and delivering exceptional service throughout planned maintenance, refurbishment, and regeneration projects.

The Role

As Tenant Liaison Officer, you will act as the key point of contact between residents, site teams, and stakeholders, ensuring clear communication and a positive customer experience throughout the duration of works. You will play a vital role in building trust with residents, managing expectations, and helping projects run smoothly with minimal disruption.

Key Responsibilities

Serve as the primary contact for tenants and residents before, during, and after planned works.
Build and maintain positive relationships with residents, addressing concerns and resolving issues promptly.
Keep residents informed of project timelines, progress updates, and any changes to planned works.
Conduct pre-start visits, resident consultations, and customer satisfaction surveys.
Support vulnerable residents and ensure any additional needs are identified and accommodated.
Work closely with site managers, contractors, and housing teams to facilitate access and resolve resident concerns.
Investigate and manage complaints, ensuring a high standard of customer care at all times.
Maintain accurate records of resident interactions, feedback, and project communications.
Assist in achieving resident satisfaction and customer service performance targets.

Candidate Requirements

Previous experience in a Tenant Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service, or similar customer-facing role.
Experience working within social housing, planned maintenance, refurbishment, repairs, or construction environments.
Excellent communication, relationship-building, and conflict-resolution skills.
Ability to engage effectively with residents from diverse backgrounds.
Strong organisational and administrative skills.
Proficiency in Microsoft Office applications.
Full UK driving licence essential

Desirable

Knowledge of social housing maintenance programmes, retrofit, decarbonisation, or regeneration projects.
Experience supporting vulnerable residents and community engagement initiatives.
Relevant housing, customer service, or resident engagement qualifications.If you are an empathetic and proactive professional with a passion for resident engagement and customer service excellence, we would love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Tenant Liaison Officer job near me in Rotherham, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!