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Tenant Liaison Officer
Job Posted: 37 minutes ago
Salary: £ 17 - 20 / Hour
Job Type: Temporary
Location: M1, Manchester, Greater Manchester
Expire in: a month
Job Description
Job Title - Tenant Liaison Officer
Location - Manchester (Greater Manchester Region)
Start Date - September 2025
Rate - £17-20 per hour
Contract Type - Long-Term Freelance
Leading National Contractor – Affordable Housing Refurbishment
Are you a people-focused professional with a passion for communication and community engagement? Join one of the UK’s leading national contractors as a Tenant Liaison Officer, supporting residents across Affordable Housing refurbishment projects in and around Manchester.
We’re delivering a range of refurbishment and improvement schemes across social housing properties, including kitchen and bathroom upgrades, wet room installations, and accessibility improvement works. You’ll be the vital link between our construction teams and the residents we serve – ensuring a smooth, respectful, and informed experience for all.
Key Responsibilities:
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Act as the main point of contact for tenants before, during, and after construction works
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Carry out home visits and resident consultations to explain scope of works and timescales
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Coordinate access arrangements and resolve any scheduling or access issues
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Address tenant concerns empathetically and promptly
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Ensure residents feel supported, informed, and respected throughout the refurbishment process
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Liaise daily with site teams, subcontractors, and housing providers to maintain smooth project delivery
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Assist with complaint handling, community engagement initiatives, and satisfaction surveys
What We’re Looking For:
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Previous experience in a similar Tenant Liaison Officer, Resident Liaison, Customer Care, or Housing Support role
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Strong interpersonal and communication skills, with a calm and confident manner
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Ability to work independently and manage your time across multiple live sites
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Understanding of social housing, refurbishment, or construction environments preferred
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Full UK Driving Licence – travel across Greater Manchester required
What We Offer:
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Competitive salary and travel package (company vehicle or allowance)
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Opportunity to work with a respected national contractor on meaningful community-focused projects
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Supportive and inclusive working environment
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Career development and training opportunities
Ready to Apply?
If you’re passionate about making a difference in people’s lives while supporting quality construction works, we’d love to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Tenant Liaison Officer job near me in M1, Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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