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Tenant Liaison Officer
Job Posted: 4 hours ago
Salary: £ Competitive
Job Type: Permanent Temporary
Location: Atherstone, Warwickshire
Expire in: a month
Job Description
ob Title: Planner and Tenant Liaison Officer
Location: Atherstone
Contract Type: Temporary
Salary: £14.82 per hour
Hours: Monday to Friday, between 8:00am and 4:00pm
About the Role
We are currently recruiting for a Planner and Tenant Liaison Officer to join our Housing, Communities and Economic Development team. This is a vital role supporting the delivery of our housing repairs service, including day-to-day repairs, voids, and planned maintenance.
You’ll work as part of a busy team, responding to tenant enquiries, scheduling repair work, and supporting the smooth running of the service through effective administration and communication.
Key Responsibilities
· Accurately diagnose repairs and use the resources available to plan the work within the required timescales.
· Liaise closely with tenants to arrange access, explain and plan the work, discuss how it will be undertaken and deal with their enquiries.
· Be able to give technical advice to tenants about repairs and explain both the Council’s responsibilities and those of tenants.
· Liaise with tenants, contractors, and other departments to provide timely updates and support
· Contribute to service improvements and maintain high standards of customer care
· Support compliance with Health and Safety and Council policies
· Assist with monitoring workloads, performance targets, and service delivery
What We’re Looking For
· Recent experience working directly with customers, particularly over the phone
· Strong administrative skills and confidence using computer systems (including Microsoft Office)
· Experience in a similar clerical or support role
· NVQ Level 2 (or equivalent) in English and Maths
· Good organisational and time management skills
· Ability to work independently, follow procedures, and prioritise tasks
· A professional, calm and approachable manner
· Awareness of health and safety, equality, and diversity in the workplace
Additional Information
* This post is covered by the Fluency Duty, requiring a good standard of spoken English
* Flexibility in working hours may be required to support service needs
* Training and support will be provided as part of your induction
* This is an office-based role within a supportive and collaborative team environment
* Be able to give technical advice to tenants about repairs and explain both the Council’s responsibilities and those of tenants.
If you are organised, customer-focused, and looking for a varied role within the public sector, we’d love to hear from youBefore You Apply
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