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Third Line Support
Job Posted: a day ago
Salary: £ 38,000 - 43,000 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol
Expire in: a month
Job Description
3rd Line Engineer
Up to £43,000
Bristol - Hybrid
We’re working with a wellestablished MSP in Bristol that’s in an exciting phase of expansion. They’re looking for a wellrounded 3rd Line Engineer to join their team and play a key role in supporting their growing client base.
As a 3rd Line Engineer, you’ll handle a variety of technical challenges, from complex troubleshooting to solution design across a diverse range of technologies and customers. You’ll work in a supportive environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds.
Key Responsibilities:
* Acting as a senior point of escalation for the service desk and field engineering teams
* Troubleshooting complex issues across Microsoft 365, Windows Server environments, networks, and more
* Designing and implementing technical solutions to meet client needs
* Building strong relationships with customers and ensuring excellent service delivery
* Contributing to documentation and knowledge sharing to drive continuous improvement
* Supporting project work, migrations, and upgrades when required
Key Requirements:
* Proven experience in a 3rd Line role within an MSP or similar environment
* Split between BAU & Project work
* Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range of technologies
* Confident stake holder management
* Excellent communication skills and the ability to build rapport with clients
* A proactive, problem-solving mindset and the ability to take ownership of issues
If you’re ready to take on your next challenge please apply for immediate considerationBefore You Apply
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