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Tier 1 Service Desk Analyst

Job Posted: 14 days ago

Salary: £ 21,000 - 24,000 / Annum
Job Type: Permanent
Location: Nottingham, Nottinghamshire

Expire in: 13 days

Job Description

Service Desk Analyst
 Nottingham
 £21,000 - £24,000 + benefits
 Prefer office-based, some hybrid flex.

This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly.

You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career.

What you'll be doing

Answer inbound support calls and respond to support emails in a professional, friendly manner.

Log, update and escalate support tickets accurately, gathering the right information to help drive resolution.

Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems.

Monitor issues proactively and escalate where needed to ensure a high standard of service.

What you'll need

Excellent written and verbal communication skills, with the confidence to build rapport with customers.

Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload.

A methodical approach, with the ability to follow and document procedures accurately.

A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology.

Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement.

Apply now

If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today.

If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

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Looking for your next career move? Join a top company hiring Tier 1 Service Desk Analyst job near me in Nottingham, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!